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Can
I get technical help?
One of
Apex Casino & Sportsbook
top priorities is to make sure that our members are
well looked after. We offer 24 hour technical support,
7 days a week. If you are having any technical problems
please contact via the following mediums:
Toll-Free Phone:
1-866-238-6687
E-mail: support@ieeltd.com
Is
all my information secure?
Security for our customers
has always been one of our top priorities.
Apex Casino & Sportsbook
and EFS Caribbean both use the SSL Protocol to provide
privacy and reliability between two communicating applications.
SSL uses 128 bit encryption which ensures server and
client authentication. This is done through encrypted
algorithms and cryptographic keys.
What all this means
is that before any data is sent from the client to the server, or vice
versa, the data is encrypted and then sent. This will make it
impossible for anyone to break this code and gain any confidential
information.
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Who do I contact about
my concerns?
If you have any
questions or concerns about how the casino is run please feel free to
send you inquiries to our casino manager at
support@ieeltd.com.
He will gladly help you out with any issues you may have. As well, our
betting limits may not stay the same forever. If you would like any
further information on this please e-mail our casino manager.
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Is gambling on the
Internet legal?
Every region
throughout the world has different laws, so we can't really answer
that question. To be sure you should contact your local legal
representatives to answer any related questions.
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What
do I do if I get disconnected?
If you happen to be in
the middle of a game and you get disconnected for some
reason, there is no need to panic. Your exact state
will have been saved when you return to
Apex Casino & Sportsbook.
So you can continue exactly from where you left off.
This only applies if you are in the middle of a game
or placing a wager. We want you to be protected from
any accidental monetary loss.
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How are the odds created
for the casino games?
The odds for both
real money and playing for fun modes are created by a random number
generator which comes from our server. For all card-based games, the
deck or decks of cards are shuffled prior to each hand being dealt.
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What
is EFS Caribbean?
EFS Caribbean is the third
party company which
Apex Casino & Sportsbook
uses to conduct all real money transactions. This includes
all foreign currency exchanges and also provides a secure
gateway when setting up a
Apex Casino & Sportsbook
account.
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What
is my PIN number and how do I get it?
Your Personal Identification
Number (PIN) is required before you can withdraw any
funds from
Apex Casino & Sportsbook.
It is a further step in securing that only you can access
money in your account. This number will be sent via
email only, and this will happen a few minutes after
you create your account.
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What
license is required for
(MY CASINO NAME HERE)
to function?
Apex Casino & Sportsbook
uses software from Starnetsystems, which is licensed
through the government of Antigua and is allowed to
operate a casino and sportsbook operation under the
supervision of the government of Antigua.
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Do
I have to pay taxes on my winnings?
Paying taxes on your winnings
all depends upon the jurisdiction in which you reside.
Apex Casino & Sportsbook
will not provide details of individual's net proceeds
or losses. This is up to the individual to declare to
the proper authorities.
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How
old do I have to be to play for real money?
No one under the age of
18 years will be allowed to play for real money. We
have provided a play for fun version of
Apex Casino & Sportsbook
for those who are under the age of 18 or reside in a
jurisdiction which prohibits Internet gaming.
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Playing
for fun
If you reside in Canada,
or you are under the age of 18, you will automatically
be placed in our play for fun game and will not be allowed
to play
Apex Casino & Sportsbook
for real money. This is due to the current gaming laws
in those areas.
Playing for fun means
that the real money aspect of
Apex Casino & Sportsbook
will be left out. Obviously the funds are not real and
any verification will not be required. This costs you
nothing and is here solely for your entertainment.
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